Before using "Kohakuya.jp", please make sure that you had review the conditions of using our service.
Inspection and Delivery of Products
1.After the items had arrived at Kohakuya.jp, we shall inspect the items with the aim of checking the contents. On that time, we may remove or add the packaging as we deem necessary on our standard prescribed. However, we do not bear any obligation to carry out an inspection and the result of the inspection does not guarantee the quality of the product, such as presence/absence of defects, authenticity of the product, the product does not violate the relevant laws or ordinances of the originating country, transit countries or destination country. As we will receive and do the inspection, so it is impossible to send it directly from the seller to a customer designated place.
2. As a rule, Kohakuya.jp cannot conduct verification of details that were not included in the product description. The verification requires specialist product knowledge such as brand authenticity etc. Kohakuya.jp also cannot conduct verification of the quantity and condition, it involves disassembly or assembly of the product, opening the packaging or breaking the seal etc., the operation of appliances, or the contents of a recorded medium such as a CD etc.
The result of the said process does not guarantee the quality of the said Products Etc., presence/absence of defects, authenticity of the product, the product does not violate the relevant laws or ordinances of the originating country, transit countries or destination country, proper operation, or absence of damage.
3. Kohakuya.jp shall fulfill the product delivery process under the responsibility of customer and in accordance with the customer's instructions. Therefore, the Company shall not bear any responsibility whatsoever for information relating to export and import, such as the product name, product price and product quantity etc. written on the invoice, or for the tariff amount incurred on the basis of the said information, or measures such as import bans etc. imposed by the destination country. The customer shall be liable to pay all tariffs incurred upon the import of the items and taxes levied by the destination country.
About the Cancellation
Basically if you had made the payment, cancellation is not accepted.
After we had bought the item(s) that you had ordered, cancellation is not accepted.
Once an application of Buying Service had done, no matter you have any reason, cancellation or any changed is not accepted. Additionally, the Company will not return item(s) to the EC Business.
Even though you had wrong selected the item(s), we also will not take any responsibility.
We cannot ship spray cans or other pressurized containers.
Examples include hair spray, hair growers, anti-perspirants and gas canisters.
We are not able to ship spray cans abroad.
Please make sure that your items do not include any spray cans.
We cannot forward frozen goods, refrigerated goods and perishables.
All packages shipped overseas are stored at normal room temperature. As a result, frozen goods, refrigerated goods and perishables that arrive at our warehouse may thaw and spoil.
Because of this, we cannot forward frozen goods, refrigerated goods and perishables.
As "Kohakuya.jp" cannot responsible for the handling of the goods, which requiring refrigeration, so please be careful that not to enter refrigerated goods or perishables when you sending inquiry to us.
Our Policy on Prohibited Items
"Kohakuya.jp" will not process any shipments that containing prohibited items.
Please make sure to review the list of prohibited items.
Aside from the list of 'universal restricted items', all regions have some items that specifically restricted for shipment to the respective region.
Applicable Law and Jurisdiction Agreement
The governing law of the Forwarding Conditions and any other separate conditions shall follow Japanese law.
In the event that a dispute arises connected to the Forwarding Conditions, it shall be subject to the jurisdiction of the district court with jurisdiction over the area in which the Company's head office is located.