Please read this first before place your orders.
Quality Inspections & Products Delivery
1. After your order has been successfully submitted, it will be reviewed in 24 hours in business days. Once the review is completed and the payment is clear, items will be purchased by Kohakuya.ca. Japanese domestic delivery duration is around 2-5 business days.
2. Upon the customers ordered items arrived at Kohakuya.jp, our professional inspectors will inspect the products such as color, size, type, large area of rips, stains, version number, etc. In case, we may remove or add bubble wraps for packaging if it’s necessary. However, the visual inspection cannot guarantee the quality of the products, such as the efficiency, authenticity and defects etc. (for example, inspecting standard of brand name products or clothing items is based on the items label and tag on the size. Any counterfeit goods, pirated goods, and any other errors are not within the scope of inspection). In addition, Kohakuya.jp cannot inspect whether the ordered products violate the law of the originating country, transit countries and destination county. The inspection process will take approx. 1~2 business days to complete, after that, ordered products will be stored in our warehouse, prepare for shipping later.
3. Kohakuya.jp cannot conduct the details which are not listed in the product description. The examination may require professional and technical knowledge of the products, and the inspection will be judged by product information or label printed on the boxes or outer package. Electrical and digital products are special goods. Inspectors only check the items exteriors and completion of the accessories. We cannot turn on the products to check the quality problem, open the packages or break the seals. The result of the inspection cannot guarantee the quality, authenticity or defects of the products, cause of the custom inspection denied, or law violations.
4. Some customs are strict in package inspection. Delivery packages may have a small chance be taxed and charged customs clearance fees. Kohakuya.jp is not responsible for any information written on the package declaration form such as products name, prices, quantities which causes import duties, tariffs, taxes or additional charges. These charges are the buyer’s responsibility. Business express such as DHL, FedEx also may have certain chance to be taxed. Please check with your country’s customs to determine what these additional costs will be prior to your purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the items up.
Cancellation and Return Policy
All products shipped are NO Returnable, NO Refundable.
All ordered products cannot be cancelled after the payment was sent or product(s) has been purchased.
Once the customers submit the orders, cancellation won’t be accepted for any reasons and expectations cannot be made.
Kohakuya.jp is not responsible for products returning to the EC businesses.
In the event of missing delivery, such as customer provides incorrect address, missing information, the package will return to Japan. Customer is responsible for any missing or incorrect information provided, and the extra shipping costs may be charged if ask to ship the products again.
We hope you enjoy your shopping!
Thank you for your cooperation!
Prohibited Items for shipment
Any flammable compressed air spray items such as hair spray, growers, gas canisters, anti-per spirants are strictly prohibited for international shipment.
Any of these above items may cause the package rejected by the custom or shipping carries, please ensure do not include any above items into your package.
"Kohakuya.jp" will not process any shipments that contains prohibited items.
Please make sure to review the list of prohibited items for international shipment.
Aside the list of “Universal Restricted Items”, all countries and regions have specific regulations and legal provisions on package restrictions, please contact your country’s custom for details.
The governing laws of the Forwarding Conditions and any other conditions shall follow Japanese laws. In the event that a claim arises against the Forwarding Conditions, it shall be subject to the jurisdiction of the district court in which the company’s head office is located.