inquiry list
Information regarding COVID-19.
We are operating as usual.
We are selling and providing the international shipping service every day.
However, kindly note that shipping may take longer than usual.
And some delivery options (especially EMS) are not available depending on the countries / areas.
For more information, feel free to contact us.
Let's overcome these challenging times together!!
Home Service Fees

Service Fees

Our service fees are calculated as the sum of pruduct price and the shipping fee.
Additional service fees may be applied on specific types of products.

Product Price

Product Price consists of the item price listed on Mercari + Domestic Shipping. For the products of which shipping charge is
applied, customers are responsible to cover the cost. Please note international shipping fee is not included.

Simply provide the product info to us.
We will take care of the rest!

About Product Inspection

We only inspect physical appearance of products that can be visually seen,
such as colors, sizes, rips or stains, type/version numbers, etc.Our visual inspection does not guarantee the the quality of a product such as the efficiency or ability.
For example, inspecting if a product is a brand-name product or not is based on its labl, tag and size, and no further inspection will be done).
We are not responsible for any counterfeit or pirated goods and producsts with non-visible damages. In addition, Kohakuya.jp
cannot confirm whether the ordered products violate the law of the country of origin, transit countries and destination country.

Electrical and digital products are specialty goods. Kohakuya.jp will only inspect the exterior the item exterior, completion of the
accessories, and informtaion indicated on the labels attached (or printed) on the product itself or the outer boxes /packages.
We CANNOT rip or break the seals and packages to open and turn it on, and see if it works properly.
Professional and technical examnination may be required for usage.

Kohakuya.jp will take no responsibility in case the purchased products do not function properly or contain any technical problems.

For more information on product quality inspection, please refer to
“Quality Inspections & Products Delivery” at http://kohakuya.jp/conditions/