inquiry list
Information regarding COVID-19.
We are operating as usual.
We are selling and providing the international shipping service every day.
However, kindly note that shipping may take longer than usual.
And some delivery options (especially EMS) are not available depending on the countries / areas.
For more information, feel free to contact us.
Let's overcome these challenging times together!!
Home Payment method

Payment method

Important

We only accept PayPal payment.
As soon as we confirm the payment, we will order the product. And then we will let you know the shipping schedule
once we successfully purchase the item(s).

Customs & Taxes

Taxes & customs clearance fees may be charged depending on the destination and the value of the package.
And sometimes customs clearance takes longer than expected.

Import duties and taxes are not included in the item price or shipping cost. Any extra charges besides what is written on the
invoice will be paid by the recipient, as it is buyers' responsibility.

Some customs are strict in package inspections. Packages delivered by couriers such as DHL and FedEx may be taxed as well.
Please check with your country's customs to find out what the additional cost would be, prior to your purchase.

These charges are normally collected by the courier or at the office when you pick the item up
- Please do not confuse, it is not us charging you an additional shipping cost.

For any questions, please do not hesitate to contact us at info@kohakuya.jp.

Payment Policy

  1. PayPal
  2. Bank Telegraphic Transfer (if your subtotal is over $ 500.00 USD)

All payments must be made in full via PayPal. We will proceed with the order as soon as we confirm a full payment.
If your payment is delayed, or any issues arise during the payment process, please contact us at your earliest convenience.
If possible, let us know the invoice number you purcahsed when you completed your payment.

PayPal

PayPal supports various bank accounts from different countries, as well as 4 kinds of international Credit Card
(VISA, Master, American Express and JCB).

  1. Log in to your PayPal account
  2. Click "Send money” on the top of the page and type the total amount shown on your invoice in accordance with the currency you selected (USD or JPY).

Please send the payment to our PayPal account osamu@hayakawa-corp.co.jp

Even if you don't have a PayPal account, you can easily sign up and create one. Due to PayPal transaction and service fees,
an additional 4% of the CIF price will be collected.

For more information, please contact us or refer to PayPal Customer Support at https://www.paypal.com/.